Refund policy
At Clofina, your satisfaction is our top priority. We strive to provide high-quality products and an exceptional shopping experience. Below, you’ll find our Refunds & Returns Policy, outlining the guidelines for returning products to us.
- Returns Eligibility: We accept returns for products that are unused, unopened, and in their original packaging. Due to sanitary reasons, we cannot accept returns if the package has been opened or the product has been used. Please inspect your order upon arrival before opening any sealed packaging.
- Damaged or Defective Items: If you receive a damaged or defective item, contact our customer support team within 7 days of receiving the product. We may request photographic evidence to facilitate the return process. Once approved, we will provide instructions for the return and offer a replacement.
- Incorrect Orders: If you receive an incorrect item, notify us within 7 days of receiving the package. We will arrange for a return and issue either a replacement or a refund based on your preference.
- Non-Returnable Items: For health and safety reasons, certain items are non-returnable. These include, but are not limited to, personal care products, cosmetics, intimate apparel, and any items that come into direct contact with the skin or body. Please review product descriptions carefully before making a purchase.
- Refunds Processing: Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7 days. Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.
- How to Initiate a Return: If your return meets the eligibility criteria, contact our customer support team through the "Contact Us" page. Our representatives will guide you through the return process and provide further assistance.
- Packaging Your Return: When returning an eligible item, ensure it is securely packaged to avoid damage during transit. We recommend using a trackable shipping service to ensure its safe arrival.
- Exchanges: As we do not accept returns for opened items due to sanitary reasons, exchanges cannot be processed for such products. If you received a damaged, defective, or incorrect item, please follow the instructions under sections 2 and 3 for resolution.
At Clofina, we value your trust and aim to provide the best service possible. If you have any questions or concerns about our Refunds & Returns Policy, please reach out to our customer support team. Thank you for shopping with us!
The Clofina Team